Terms & Conditions

Sarabanda and Minibanda are trademarks property of Miniconf S.p.a. We are a company registered in Italy with REA AR 64978. Our registered office is  1/a Via Pronciale, 52010 Ortignano (AR) ITALY. Our registered VAT number is 00249390519 . If you need to contact us you can write to customerservice@sarabanda.it or call +39 0575 533570.
If you place an order on the Site Sarabanda Shop you will also be contracting with Miniconf S.p.a
These terms and conditions go hand in hand with our Privacy Policy, where we tell you what information we collect about you and how we use and disclose it ("Privacy Policy").
To browse and use the Site you agree to comply with our Privacy Policy.
 
ORDERING PRODUCTS FROM THE SITE
 
When you place an order via Sarabanda Shop, we will send you an e-mail with your order confirmation listing each product you have requested to buy .When you receive our order confirmation email is not a warranty of acceptance of your order.
Once the payment has been made for the products you have ordered, we will prepare your items and instruct our courier to arrange for the products to be delivered to you and we will send you a confirmation email. This email confirms that your order has been accepted by us and that a contract is formed.
We reserve the right to don’t accept your order. This may occur when we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock .

PRICE AND PAYMENT
 
The price of every products will be as reported on our Site from time to time, except in cases of obvious error. These prices are shown in EURO and include Italian VAT (if applicable) but exclude delivery costs, which will be added to the total amount due at the end of the order process.
All prices and offers remain valid as advertised from time to time. The EURO price of a product displayed on the Site at the time of order is accepted and will be honoured, except in cases of obvious error or if there is legal reason why we cannot honour the order at that price.
Import duty or tax costs may be invoiced to you directly from an import broker, your local courier company, your national Government or any local Government or controlling body that has the power to raise such duties or taxes in accordance with the law in your country. We have no control over how much tax or duty any such body may charge and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.
We are unable to offer prices adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further reduced.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
We accept payment via all major credit and debit cards: Visa, MasterCard. We also accept Paypal and Bank Transfer.
By placing an order on the Site, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card, it belongs to you or you have been specifically authorised by the owner of the credit/debit card to use it. You confirm that when your order is accepted and processed by us, payment will be made in full.

AVAILABILITY OF PRODUCTS
 
We will always try to fulfil orders, but our only responsibility to you where a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
With our prior written permission, it may be possible for you to hold an order for late purchase. If we give that permission we will do our best to prevent that item being sold to another customer but we cannot guarantee it. In all cases, holding orders will be subject to a limited amount of time.

DELIVERY AND COLLECTION
 
All products will be packaged and prepared for delivery by Miniconf S.p. A. The orders will be processed as soon as possible and always within 2 working days from the reception of the payment. Delivery charge prices are shown on the Site or confirmed to you are inclusive of any applicable italian VAT (if applicable)
You will be the importer for all international deliveries of products. Therefore, before placing an order for a product, please check that your import of any products complies with any applicable import regulations, and that there are no local requirements or restrictions which may affect receipt of your products.
Delivery dates are estimated from the point of despatch and are not guaranteed. Neither we nor the courier are responsible for any delays caused by destination customs clearance processes.

RETURN POLICY
 
You have the right to return the items you purchased within 21 days from the delivery.

Returned products must not have been worn and washed or altered in any way. The products returned must have all their original labels and have to be in their original packaging. If you wish to exercise your right to return the entire order or one or more items purchased, you must complete the return process below:

1. Postage and packing costs are charged to the customer who is free to choose the forwarder. Miniconf company will evaluate to pay the costs of shipment only if and when considered to be totally responsible for defected item/items

2. The products returned don't have to be used, worn, washed or damaged; The products have to be returned in their original packaging; iDO e-shop has the right to don't accept items damaged and / or used; Returned items must be delivered to the carrier within 21 working days from the date of delivery and sent to:
iDO e-shop, p/o Miniconf S.p.a, Via Provinciale 1/a, 52010, Ortignano (AR), Italy

3. If you want a change your new product/s will be shipped once we receive the original product/s. Otherwise you will be refunded the value of the returned product. We issue refunds via the payment method the customer used to place the order or issuing a virtual coupon usable to place another order on iDO e-shop. Returned products, paid by bank transfer, shall be reimbursed by bank transfer. To get a refund the customer must notify his account data to our customer service. The required data are IBAN and name of account holder.

If you return a product you must return it to us, including all branded packaging. You have the duty to take good care of the products while they are in your possession.
You can still try the product on or inspect it to see if it is right for you, but we ask that you treat our products with the same care as you would in our store. Please try to keep the tags on, do not remove hygiene seals or stickers and retain the original packaging (including authenticity cards, dust bags and leather tags) as neatly as you can.
The refund will be processed as soon as the returned product arrives in our warehouse and will be checked for integrity.
We issue refunds via the payment method you used to place the order or by sending by e-mail a coupon code to purchase again on our web site. If you would like to exchange your product(s) rather than be issued with a refund, you just have to ask to our customer service.

OUR RESPONSIBILITY TO YOU
 
We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose.
If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable.

YOUR USE OF THE SITE
 
Sarabanda is a registered trade mark.
You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site.
You may not create a link to this Site from another website or document without our prior written consent.
Some areas of the Sites allow you to enter content. Please ensure that your content does not include any content which breaches intellectual property rights or confidentiality, or which is illegal (for example, offensive content).
We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

GENERAL
 
These T&Cs and our Privacy Policy contain the whole agreement between us and you relating to the supply of products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.
We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order products from us or otherwise use the Site.
These T&Cs are subject exclusively to italian law. We will try to solve any disagreements quickly and efficiently. Any court proceedings must take place in Italy.

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