Regulations

Welcome to the official online shop of Sarabanda. In these pages you can find and purchase the Sarabanda and Minibanda products. Sarabanda and Minibanda trademarks are property of Miniconf S.p.a that is the owner of Sarabandashop.com
We have created this space to allow you to live a pleasant browsing experience and shopping our products directly from your home.
 
1.1 Severability Clause
Miniconf S.p.a can not be held responsible for any error or for any loss or damage caused by your reliance on information obtained from this site. This site Sarabanda Shop and the information contained therein may be subject to change at any time without prior or subsequent communication.
 
1.2 Limitation on Liability and Compensation
Mininconf S.p.a can not be held responsible in any way for any direct, indirect, incidental, consequential, or any other cause damage arising from the use of or inability to use the information, products or materials relating to the site Sarabanda Shop. Since the exclusion or limitation of liability with regard to incidental or consequential damages are not allowed in some countries, the above limitations may not apply for all the customers.
 
2. How to Buy
On the home page and menus you will find categories and products. You will find instructions on how to order and pay, as the goods will be delivered and how can you possibly change it.
During the checkout process, you will be requested some personal data that are essential to deliver the products. You will be given the opportunity to register to our shop by entering your email and choosing a password for future access to your account.
Your personal information will be treated in accordance with the regulations in force and used strictly within the stated terms and conditions that you will accept at the time of registration.
The Sarabanda shop on line will not process orders placed by customers who do not accept the processing of personal data. No data related to your credit card will be retained or registered by Sarabanda Shop. You'll find more informations about the security of payments in paragraph 4 below.
 
3. Order confirmation and order acceptance
Once you place an order we will automatically send a confirmation by e-mail, which will contain all the details of the order. Following the receipt of an order we check the availability of the product ordered and only thereafter we communicate its acceptance. Once we have verified the availability we process the paymanet. Another e-email will be sent upon the shipment of the goods; in this communication you will receive the link that, after 24 hours, you could use to track the shipment.
In case, for whatever reason, we would be unable to process, even partially, an order we will promptly notify the customer by proposing an alternative.
The customer is not entitled to damages or compensation, for direct or indirect damages to persons and / or things caused by non-acceptance of an order.
If you make a purchase in the Sarabanda online store, you are going to be able to verify all the informations of your order by following the link "My Orders" after logging-in with your e-mail address and password that you selected upon registration. You may review the date of the order, the products ordered, the total amount, the address to which you have requested the delivery and the status of the shipment.
At any time, you can communicate with our customer service to resolve any questions or require additional information.
 
4. Payments
Sarabanda Shop accepts payments via Pay Pal, credit card or bank transfer. You can choose from these payment methods at the end of the order process.
We can’t accept cash payments, either directly or sent via mail.
Note: This online shop operates from the European Union and all transactions are made in Euros
 
4.1 PayPal
PayPal allows any business or consumer with an email address to send and receive payments in a safe manner.
If you select the PayPal payment system you will be taken to PayPal's secure website. Here, if you already have a PayPal account, you can simply authorize the payment. If you do not already have a PayPal account, you can register for free and enter data of your credit card Prepaid cards are also accepted. The usage of PayPal as a payment online, it's free.
 
4.2 Credit Card
You can pay using credit cards belonging to VISA and Mastercard.
The payment occurs over a secure server (SSL) with 128-bit encryption key. With this system, all the data of your credit card are managed directly to the banking authority over a secured, encrypted connection. No individual within Miniconf S.p.a or on the Internet has access to your credit card data.
You will received a Credit card statement with a charge descripted as 'Miniconf S.p.a'.
The amount will be charged to your account only after that we process the order.
 
Orders paid by credit cards and Paypal are the fastest to be processed as the confirmation of the payment is instantaneous.
 
4.3 Bank transfer
In case of payment by bank transfer, the customer must fulfill the payment to the following bank account:
IT 34 O 03268 14100 052138293770
We will report the bank account above in the e-mail confirmation stating the serial number of your order. The order will be shipped only after receiving the confirmation of the payment on our bank account.
 
5. Shipment and Delivery
To ensure a quick delivery we partner with the best express couriers selected depending on the destination. The shipping cost will be added to the total of your order during the checkout process and you will be charged at the check out. Nothing will be charged to you at the delivery.
 
5.1 Order Processing
The orders are processed from 8:00 am to 16:00 GMT Monday to Friday. Orders placed after 15.30 on Friday will be processed the following Monday.
The orders will be processed as soon as possible and always within 2 working days from the reception of the payment. All phases of the process and the status of your order will be visible in your personal account.
 
5.2 Monitoring the order
To verify the informations relating to your order, we encourage you to create your own account and to enter on the section"My Orders". There you could click on the order number to view all the details of your order and his “status. Once it will be handled to the courier you will receive a number with a link to track it.
 
6.1 Shipping costs
Sarabanda is currently active only within the European Union borders. The displayed shipping costs are calculated based on the destination and the quantity and weight of the products in the cart. The final shipping cost will be displayed during the checkout process. To ship your goods we use BRT Service that pledge delivery in 5 days in all the European Union.
 
7. Return Policy
 The products must be returned within 21 days from the delivery;
Returned products must not have been worn and washed or altered in any way.
The products returned must have all their original labels and have to be in their original packaging.
 
8. Changing goods
If you wish to exercise your right to return the entire order or one or more items purchased, you must complete the return process  below:
1. Communicate us that you want to return the items writing an e-mail to: customerservice@sarabanda.it specifying your order number and the code of the products that you intend to return; Sarabanda Shop will pay for the return only if you will specify it on the e-mail detailing all the informations useful for us to settle an appointmentit with our freight forwarder. We need an address and a reasonable timetable for the collection of the goods.
2. The products returned don’t have to be used, worn, washed or damaged; The products have to be returned in their original packaging; Sarabanda Shop has the right to don’t accept items damaged and / or used;
Returned items must be delivered to the carrier within 21 working days from the date of delivery.
Note: Some products are available in one size / color / length. These products can not be changed for a different size / color / length / etc.
 
 
If you change your new product/s will be shipped once we receive the original product/s. Otherwise you will be refunded the value of the returned product. We issue refunds via the payment method the customer used to place the order or issuing a virtual coupon usable to place another order on Sarabanda Shop.
Returned products, paid by bank transfer, shall be reimbursed by bank transfer. To refund the customer must notify the bank to customer service. The required data are IBAN and name of account holder.
 
The refund will be processed as soon as the returned product arrives in our warehouse and will be checked for integrity.
Please note: If payment is made by credit card, refunds can take up to 4 weeks to appear on your statement. The refund will appear on your bank statement with the description 'Miniconf Spa
 
The shop operates from the European Union, which is why all transactions, even in foreign currencies are translated into euros as a result of the payment by the customer.
 
 
9. Customer Service
All the information about the status of your orders will be viewable on your account that you can access once you register with your e-mail address and password.
For more information regarding your purchases online at www.sarabandashop.com you can write us at customerservice@sarabanda.it or contact us by phone at +39 0575 533570.
 
Our customer service will answer your questions from Monday to Vanerdì from 9.00 to 12.00 and from 14.00 to 17.00 GMT (Rome / Paris / Berlin).
 
10. Copyright and Trademarks
The website www.sarabandashop.com and all the materials included (trademarks, logos, HTML code, scripts, texts, drawings, pictures and products) are an integral part of the online store and are protected by copyright. Any unauthorized use of this contents is not allowed and will be prosecuted by law.

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