From Monday to Friday
9 am - 12 pm and 2 pm - 5 pm
CET (Rome, Paris, Berlin)
The products must be returned within 21 days from the delivery; Returned products must not have been worn and washed or altered in any way. The products returned must have all their original labels and have to be in their original packaging. If you wish to exercise your right to return the entire order or one or more items purchased, you must complete the return process below:
1. Postage and packing costs are charged to the customer who is free to choose the forwarder. Miniconf company will evaluate to pay the costs of shipment only if and when considered to be totally responsible for defected item/items
2. The products returned don't have to be used, worn, washed or damaged; The products have to be returned in their original packaging; Sarabanda Shop has the right to don't accept items damaged and / or used; Returned items must be delivered to the carrier within 21 working days from the date of delivery and sent to: Sarabanda Shop, p/o Miniconf S.p.a, Via Provinciale 1/a, 52010, Ortignano (AR), Italy
3. If you want a change your new product/s will be shipped once we receive the original product/s. Otherwise you will be refunded the value of the returned product. We issue refunds via the payment method the customer used to place the order or issuing a virtual coupon usable to place another order on Sarabanda Shop. Returned products, paid by bank transfer, shall be reimbursed by bank transfer. To get a refund the customer must notify his account data to our customer service. The required data are IBAN and name of account holder.
The refund will be processed as soon as the returned product arrives in our warehouse and will be checked for integrity.
Sarabanda Shop accepts payments via Pay Pal, credit card or bank transfer. You can choose from these payment methods at the end of the order process. We can't accept cash payments, either directly or sent via mail. Note: This online shop operates from the European Union and all transactions are made in Euros
PayPal allows any business or consumer with an email address to send and receive payments in a safe manner. If you select the PayPal payment system you will be taken to PayPal's secure website. Here, if you already have a PayPal account, you can simply authorize the payment. If you do not already have a PayPal account, you can register for free and enter data of your credit card Prepaid cards are also accepted. The usage of PayPal as a payment online, it's free.
2 Credit Card
You can pay using credit cards belonging to VISA and Mastercard.The payment occurs over a secure server (SSL) with 128-bit encryption key. With this system, all the data of your credit card are managed directly to the banking authority over a secured, encrypted connection. No individual within Miniconf S.p.a or on the Internet has access to your credit card data. You will received a Credit card statement with a charge descripted as 'Miniconf S.p.a'. The amount will be charged to your account only after that we process the order. Orders paid by credit cards and Paypal are the fastest to be processed as the confirmation of the payment is instantaneous.
3 Bank Transfer
In case of payment by bank transfer, the customer must fulfill the payment to the following bank account: IT 34 O 03268 14100 052138293770 We will report the bank account above in the e-mail confirmation stating the serial number of your order. The order will be shipped only after receiving the confirmation of the payment on our bank account.
Shipping and Delivery
To ensure a quick delivery we partner with the best express couriers selected depending on the destination. The shipping cost will be added to the total of your order during the checkout process and you will be charged at the check out. Nothing will be charged to you at the delivery.
Order Processing The orders are processed from 8:00 am to 16:00 CET Monday to Friday. Orders placed after 15.30 on Friday will be processed the following Monday. The orders will be processed as soon as possible and always within 2 working days from the reception of the payment. All phases of the process and the status of your order will be visible in your personal account. Sarabanda Shop is currently active only within the European Union borders. The displayed shipping costs are calculated based on the destination and the quantity and weight of the products in the cart. The final shipping cost will be displayed during the checkout process. To ship your goods we use BRT Service that pledge delivery in 5 days all over Europe.
Miniconf, Sarabanda - Minibanda - are protected by copyright. The brands are property of Miniconf S.p.a.
Via provinciale 1/A - 52010 Ortignano Raggiolo (AR) Italy - VAT 00249390519 - REA AR 64978 - with a capital of 3.000.000 euros